Hours and Accessing Care

Wheeler is here for you, and we’re committed to helping you access the care you need.


Wheeler's Navigation Center: Your First Stop

For information about services, or to make an appointment, call our Navigation Center at 888.793.3500

  • Monday–Friday: 8:00 AM–6:00 PM

Wheeler outpatient and primary care sites, including our Family Health & Wellness Centers in Bristol, Hartford, New Britain, Plainville, and Waterbury will operate from 8 a.m. – 6 p.m. during the week. The Family Health & Wellness Center at 43 Woodland Street in Hartford is also open on Saturdays from 9 AM to 1 PM.

Walk-In Access to Behavioral Health Services

We believe we can best support our patients when we meet face to face. We also think it’s important to have a space outside of your home to safely engage in therapy. Our health centers are safe, follow the best guidance for social distancing and mask-wearing, and we want to return to face to face services as the standard.

Walk-in care is available on a first-come, first-serve basis. Walk-in appointments are based on staffing availability at the time. Everyone walking in will be asked to screen for COVID-19.

Monday–Friday: 9:00 AM–3:30 PM

Off-Hours Medical Needs

If you have a medical need that requires assistance prior to the next business day, please call our Navigation Center at 860.793.3500. Leave your contact information and a member of our medical staff will return your call. In the event of a medical emergency, call 9-1-1


Si tiene una necesidad médica que requiere ser atendida antes del próximo día laboral, contacta nuestro Centro de Navegación en 860.793.3500. Deje su información de contacto y uno de nuestros profesionales médicos le llamará. En caso de una emergencia médica llame al 9-1-1

W przypadkach potrzeby medycznej, która wymaga interwencji przed godzinami otwarcia następnego dnia, prosimy dzwonić na numer 860.793.3500. Prosimy o pozostawienie swoich danych kontaktowych a nasz personel medyczny oddzwoni do Państwa. W razie pilnej interwencji medycznej, dzwonić na numer 9-1-1

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