Changes to Service Hours and Locations Due to COVID-19

Page Updated on June 22, 2020

Wheeler staff are working with patients to offer appropriate alternatives in order to support and meet their needs, including telehealth (click to learn more). Please contact your clinician or call our Navigation Center at 888.793.3500 to learn what options are available! Wheeler's Navigation Center is open Monday through Thursday, 8AM to 6PM and Friday from 8AM to 5PM!


This page includes a list of behavioral health groups or related services that are on hold, or have changed, due to COVID-19. This list will be updated on an ongoing basis. If you are a Community Justice/Alternative in the Community (AIC) client, please scroll down for additional details related to your services.

If you have specific questions, or if you are unsure about whether your service or group is on hold, please call our Navigation Center at 860.793.3500. Wheeler's Navigation Center is open Monday through Thursday, 8AM to 6PM and Friday from 8AM to 5PM.


HOURS OF OPERATION

Temporary site hours:

  • Wheeler outpatient and primary care sites, including our Family Health & Wellness Centers in Bristol, Hartford, New Britain, and Waterbury, and 91 Northwest Drive location in Plainville, will operate from 9 a.m. – 5 p.m. during the week and can accommodate walk-ins, however, calling first is strongly recommended.
  • Services at the Wheeler Family Health & Wellness Center Behavioral Health services office at 225 North Main Street, Bristol*, will be held at 10 North Main Street, Bristol. *Effective June 29, 2020, in-person services, including individual therapy and intakes, will be offered at 225 North Main Street, Bristol. Telehealth services also offered.
  • Wheeler's Navigation Center is open at 860.793.3500, Monday through Thursday, 8AM to 6PM and Friday from 8AM to 5PM.

COVID-19 ANTIBODY AND VIRUS TESTING

Click here to learn about COVID-19 virus and antibody testing at Wheeler for new and existing patients.


THE FOLLOWING PROGRAMS ARE ON HOLD INDEFINITELY UNLESS OTHERWISE INDICATED:

HARTFORD – 43 Woodland Street*

  • All Adult Outpatient Groups for Hartford and the Children’s LGBT Outpatient Group in Hartford are on hold.
  • All Children's Outpatient Groups in Hartford are on hold.
  • Bettor Choice Gambling Treatment groups are on hold.
  • Saturday Hours at Wheeler’s Family Health & Wellness Center in Hartford will resume in late May.
  • Healthy Kids in the Kitchen Cooking Classes at 49 Woodland Street are cancelled until further notice, but are being conducted as Facebook Live events.
  • Intensive Outpatient Services groups are on hold.

* Patients are being seen individually via telehealth and confidential phone services.

HARTFORD GROUPS – 43 Woodland Street

Some in-person groups are offered at this site, depending on needs, and services also are being delivered through telehealth and telemedicine. Check with your site and/or clinician for details on groups and services at this location.



NEW BRITAIN GROUPS – 75 North Mountain Road
Some in-person groups are offered at this site, depending on needs, and services also are being delivered through telehealth and telemedicine. Check with your site and/or clinician for details on groups and services at this location.


BRISTOL GROUPS – 10 and 225 North Main Street(s) *
Some in-person groups are offered at this site, depending on needs, and services also are being delivered through telehealth and telemedicine. Check with your site and/or clinician for details on groups and services at this location. *Effective June 29, 2020, in-person services, including individual therapy and intakes, will be offered at 225 North Main Street, Bristol. Telehealth services also offered.


WATERBURY GROUPS – Now at 855 Lakewood Road, Waterbury (Moved from 100 Jefferson Square).
Some in-person groups are offered at this site, depending on needs, and services also are being delivered through telehealth and telemedicine. Check with your site and/or clinician for details on groups and services at this location.


PLAINVILLE GROUPS/PROGRAMS – 91 Northwest Drive

  • We are still accommodating Open Access Walk-in intakes for Children's Outpatient Programs (COP) and Adult Outpatient Programs (AOP) at 91 Northwest Drive.
  • Adult Outpatient (AOP) groups: We are currently offering a Men’s Co-occurring IOP group and Women’s Co-occurring IOP group. A Mixed Gender Outpatient Group also is being offered.
  • Children’s Outpatient (COP) groups: A small number of groups are being offered. Please check with your clinician for additional information.
  • Extended Day Treatment (EDT): All services are being offered via telemedicine and include group therapy, individual therapy, family therapy, crisis support, and case management.


PLAINVILLE - 91 Northwest Drive, Northwest Village School
The Northwest Village School team is currently preparing for Summer School to work closely with students and families, and with everyone’s safety in mind, preparing and planning to implement safety guidelines set forth by the Department of Health, Department of Education, and the CDC to open our school to students soon. We will keep you posted as we receive further guidance. For more information, or for questions, please contact Jon Oddo, MS, CAGS, vice president/principal, at 860.793.3781 or joddo@wheelerclinic.org


PLAINVILLE – 334 Farmington Avenue
  • Connecticut Clearinghouse is closed.

MIDDLETOWN – 20 Tuttle Place

  • Extended Day Treatment (EDT) groups at this location and 91 Northwest Drive in Plainville are closed indefinitely. EDT clinicians will be working with clients to offer telehealth services.

COMMUNITY JUSTICE PROGRAMS

Individuals served by Wheeler Community Justice programs can find a list of COVID-19, basic needs, and employment-related resources here. (Scroll down on the page)

  • Parenting Education, Explore, Family Violence Education, Pre-trial Alcohol and Drug Education, and Alternative in the Community (AIC) group services are available virtually using telehealth via Microsoft Teams.
  • Explore orientations, Pre-trial Alcohol and Drug Education evaluations, and AIC evaluations/individual services are currently being conducted over the phone.
  • Please contact Court, Probation or Parole directly with any questions about your case/supervision. Please contact program staff with any questions about your services.
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