Wheeler EAP
Frequently Asked Questions

What is the Wheeler Employee Assistance Program (EAP)?
At some point in our lives, most of us experience problems that affect our lives and work. The Wheeler EAP is a confidential counseling program that helps employees with family or marital difficulties, stress, alcoholism, drug abuse, or emotional problems. In addition, the EAP can locate resources for eldercare, financial and legal services, support groups, and various other needs.

What kind of help is available?
When you or your family members contact the EAP, you have an opportunity to speak confidentially with a professional counselor who offers support, guides you to an appropriate service to help resolve your problems, and follows up to see that you have received the help needed.

What happens when I call?
You will speak with one of the EAP professional counselors and a confidential appointment will be made to discuss your situation at a location convenient to you. After meeting you, the EAP counselor will recommend a plan of action. This may include referring you for ongoing personal counseling, legal assistance, financial counseling or some other help, depending on what you need.

What do I do if I don't have an EAP at work?
To find out more about how Wheeler EAP can benefit you and your employer contact us or call 1.800.522.3271.

What is the cost?
The EAP is a company benefit with a pre-determined number of sessions at no cost to you. When further help is needed, we make every effort to direct you to help which is not a financial burden.

How does the program work?
The EAP works in two ways: you, as an employee, may contact us directly; or a supervisor may suggest the EAP to employees whose previously good work performance has gone downhill. In either case, our goal is to help employees solve the problems interfering with their job, health, or general well-being.

What about staff credentials?
All of our staff members are certified counselors or hold master's or Ph.D. degrees. They are professionals who can help people deal with a wide spectrum of personal issues.

How is confidentiality ensured?
oThe names of the employees or family members using the EAP are not provided to the employer.
oAll records are kept in a secure area at Wheeler Clinic and DO NOT become part of the employee's medical or personnel records.
oWhen a supervisor refers an employee to the EAP, the only information given to supervisor is whether the employee arrived at the initial appointment and is complying with treatment recommendations. No information is ever released without the employee's written consent.

For more information or to schedule a training, contact us or call the WHEELER EAP at 1-800-522-3271

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